Refund Policy

Last updated: August 18, 2026

We sell digital files that are delivered to you the moment your payment goes through. This page tells you plainly where we stand on refunds, before you buy rather than after.

All sales are final

Because you receive the complete product immediately and can keep it forever, we do not offer refunds for change of mind — including if you decide the product is not what you expected, if you already knew part of the content, or if you no longer have time to use it.

You accept this when you tick the acceptance box at checkout. We say it here, in advance, rather than hiding it in a long document.

When we do refund you

A no-refund rule does not mean we keep your money when something is wrong on our side. We will resend your files or refund you in full in any of these cases:

  • You never received your files. Your download link never arrived and we are unable to deliver it to you.
  • The files do not work. They are corrupted, incomplete, or will not open.
  • The product is not what the page described. If what you received is materially different from what we advertised, that is on us.
  • You were charged twice. A duplicate charge is refunded in full, always.

How to ask

Use our contact form within 14 days of your purchase. Tell us the email address you used to order and describe what went wrong. A screenshot helps but is not required.

We reply to every message. In most cases the problem is a download link caught by a spam filter, and it is solved the same day.

How long a refund takes

Approved refunds are issued to the original payment method through Stripe. We process them within 3 business days; your bank then usually takes 5 to 10 days to show the money back on your statement. That last part is out of our hands.

Before you open a dispute

If something is wrong, please tell us first. A chargeback costs us a fee and takes weeks to resolve, when an email usually takes a day. We would much rather fix your problem directly — and if a refund is due under this policy, you will get it without arguing for it.

Your legal rights

Nothing on this page removes rights that the law of your own country gives you as a consumer. If mandatory consumer law where you live grants you more than this policy does, that law applies.

Contact

STUDIO 538 — 200 rue de la Croix Nivert, 75015 Paris, France
Contact form

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